Deutsche Post DHL Group

Join DGF Global Service Center Budapest - we are looking for Agents in Ocean Freight (OFR) service line!

 
Ocean Freight Expert 

Place of work: Budapest Organizational unit: GSC BUD

Working hours: 8:00-17:00 (office hours)

On Hungarian holidays and rest days, office work schedule based on prior arrangement.

1. MAIN CONTENT OF THE JOB:

The purpose of the job is to provide quick, accurate and efficient service to the commissioning partner or client and thereby ensure customer satisfaction.

The main task is to carry out the daily operative work related to shipping and the processes supporting the operation.

1. TASKS:

Based on the tasks assigned to him and the issued process descriptions, the following tasks may apply to the administrator from the list below:

• Contact with the client
• Receiving, checking and processing customer orders, orders and documents
• Recording, booking, planning, organization and follow-up of shipments
• Proactive communication of information about the status of shipments and possible problems to the customer, taking or initiating immediate corrective and preventive actions
• If there is a potential or already occurring problem that threatens timely delivery, immediate action is mandatory and it is a problem to escalate the problem to an appropriate level.
• Coordination of tasks to be solved with the individual stations, regions, carriers, and other logistics partners.
• Issuing a spot quote for the customer
• Preparing invoicing on time, sending the invoice, checking debits and accounts receivable, handling invoicing-related complaints.
• Effectively answering the customer's questions (answer within 2 hours)
• Effective management and fulfillment of requests from the client (response within 2 hours)
• Handling and solving customer complaints (if necessary, involving other departments and partners, delegating tasks, escalation according to priority)
• Managing and sending customer reports to the customer
• Ensuring KPI compliance
• Knowledge of regulations (SOP/Process Flow), process descriptions (WI), compliance and enforcement, continuous updating
• Completion of administrative tasks by deadline
• Completing tasks related to the above, not listed here, issued on an ad-hoc basis by the immediate superior

1. DEADLINE AND REGULAR TASKS:

Based on the tasks assigned to him and the issued process descriptions, the following tasks may apply to the administrator from the list below:

• Receiving and processing customer orders, responding to inquiries - based on KPI objectives
• Management of bookings - based on KPI objectives
• Continuous tracking of customer shipments - on a daily basis
• Proactive communication of information about the status of shipments and possible problems to the customer, taking or initiating immediate corrective and preventive actions - on a daily basis
• Invoicing administration – on a daily basis
• Managing and sending customer reports to the customer
• Completion of administrative tasks by deadline
• Based on the company's process descriptions appropriate to its area

1. JOB RESPONSIBILITIES:

• In case of a customer complaint, communication with the customer until the complaint can be closed with a satisfactory result
• Checking the implementation of customer requirements
• Ensuring data quality
• Ensuring KPI compliance
• Completing tasks arising from the job and assigned by the manager
• The employee is obliged to comply with the company's internal regulations, instructions and procedures at all times

1. REQUIREMENTS FOR FILLING THE JOB:

Education: higher or secondary specialized education

Preferred qualification: knowledge of shipping, logistics, foreign trade

Preferred special professional skills: knowledge of sea, air, road transport, customer service, order management

Professional practice/experience: 1-3 years of experience in a similar field (sea, air, road transport, customer service, order management)

Language knowledge: active knowledge of the English language at least at an intermediate level, spoken and written

Other: MS Office user-level knowledge , High level of knowledge of DHL products, customer service and GSC processes, business system (CargoWise/TMS)

1. Skills and competences required for the position:

• Customer focus
• Problem-solving attitude
• Team player
• Proactivity
• Analytical skills, attention to details
• Communication skills

1. WHAT’S NEXT?

After submitting your application, we try to review your CV as soon as possible.

If we find you would be a good fit for one of our open positions, we will contact you shortly by phone. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office.

After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding.

We can’t wait to welcome you to our team!

FreightForwarders