Location: Eindhoven, Netherlands
Date published: 14-Jul-2026
Working Time: Full-Time
Department: FRE:NL95:50059429_Control Tower Netherlands
Customer Service Supervisor Freight
Description and Requirements
Are you an inspiring leader with a passion for customer service, logistics, and operational excellence? Do you thrive in a dynamic transport environment where customer satisfaction, service quality, and team performance come together? Then DHL Freight is looking for you.
Lead people. Elevate service. Drive customer success
As Customer Service Supervisor Freight, you will lead a team of approximately 10 - 15 professionals that have different roles and play a key role in delivering outstanding customer experience. You will combine strong leadership with a customer-centric mindset to ensure that customers are served to high performing standards.
Your impact
In this role, you will be responsible for managing the daily activities of the Customer Service Team and / or the Key Account Desk team. You ensure seamless communication with customers, proactively manage escalations, and continuously improve service quality and operational performance.
You will:
- Lead, coach, and develop a team of customer service professionals.
- Drive a customer-first culture focused on excellence and continuous improvement.
- Support in embedding the latest AI technologies.
- Coordinate and monitor transport execution, ensuring timely follow-up on delays, exceptions, and operational disruptions.
- Act as the escalation point for complex customer and operational issues.
- Build strong relationships with customers, carriers, terminals, operational sites, and internal stakeholders.
- Analyze performance data, identify trends and improvement opportunities, and implement corrective actions.
- Monitor service levels, KPIs, and customer agreements to ensure consistent delivery.
- Contribute to workforce planning, budget management, recruitment, talent development, and employee engagement.
What you bring
You are a natural leader who enjoys motivating teams, building relationships, and solving problems. You combine commercial awareness with operational insight and are comfortable making decisions in a fast-paced environment. We are looking for:
- HBO level working and thinking capability.
- Several years of experience within Customer Service, Logistics, Transport, or Supply Chain.
- Proven leadership experience in managing and developing teams.
- Strong customer orientation and stakeholder management skills.
- Analytical skills with the ability to translate insights into actions.
- Experience with CRM systems and business applications.
- Good command of Dutch and English; German is an advantage.
- A proactive mindset with a drive for continuous improvement.
Why join us?
At DHL Freight, you will have the opportunity to make a real impact on both customers and employees. You will work in an international environment where collaboration, innovation, and personal growth are encouraged. Together with your team, you will help shape a customer experience that sets us apart in the market.
Ready to lead the future of customer service?
If you are passionate about people, customer satisfaction, and operational excellence, we would love to hear from you.
Join DHL Freight and help us deliver service beyond expectations.