Executive, CDZ

Basic Information

Location: Subang Jaya, Malaysia

Date published: 07-Apr-2026

Working Time: Full-Time

Department: DGF:MY11:MY5521_CDZ (DZ)

Description and Requirements

Job Responsibilities:

  • Handling all day-to-day Air/ Ocean import shipments from booking, documentation, transportation, custom brokerage till invoicing & completion of shipment files.
  • Providing expert advice to clients regarding logistic processes, documentation, or any other shipping questions which may arise.
  • Maintain high quality service and ensure all data, details are accurate inserted into system and to internal/ external customer.
  • Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties, stakeholders.
  • Maintain relationships with carriers and customers. Provide exceptional customer service to customers and carriers. Solve customer and carrier problems and help resolve issues.
  • Provide shipment quotes for customers and set up shipments as required by customers (when necessary);
  • Propose alternative solution, make recommendations regarding transportation, routing, carrier selection and assist to meet customer requirements;
  • Preparing for the processing of  Air/ Ocean import declarations, including the required ‘electronic export information’, responsible to update respective clients on the clearance progress;
  • Arranging transportation, pick up of cargo from and to exact location;  Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement; monitoring to ensure a vendor picks up the cargo or delivers cargo.
  • Operating according to our Standard Operation Procedures; as well Compliance to customer SOPs;
  • Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;
  • Tracking shipments and sending regular status reports to clients; Communicating the shipping status to customers;
  • Engage GSC services and fully utilize, report any error in GSC BP Portal system;
  • Ensure Billing Task Assign performing on time, COD Payment, COD Collection monitoring;
  • Manage vendor performance, recording service failure in monthly vendor management performance report.


    We are expecting the incumbent to meet these requirements:

  • Minimum Bachelor’s Degree in any field.
  • With 2-3 years’ experience in freight forwarding industry especially in Air Freight / Ocean Freight Import.
  • Excellent time management skills and the ability to prioritize work.
  • Additional skillsets required: detailed oriented, problem-solving skills, and excellent communication skills (both written and verbal).
  • Able to work in a fast pace and challenging environment.
  • Candidate to ensure efficient and high-quality customer service across all channels while driving continuous process improvements and operational excellence.
  • Candidate must be able to analyze operational data, trends, and customer feedback to identify areas for improvement and optimize processes.
  • Proficiency in Microsoft Office (Word, Excel & PowerPoint, using customs portal for submission & approval status)
  • This position is located in USJ, Selangor.


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