DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.

Our corporate culture is about personal commitment, to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location, which is DHL Express' finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners.

This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages. We are looking for an EKAD Expert!

How will you contribute to the success of DHL?

To guarantee a continuous cash flow, high customer satisfaction and elimination of errors at the source, you are the single point of contact for some of our largest European Key Account customers, responsible to effectively manage the full Order to Cash cycle and Finance processes. The ultimate goal is that you ensure these customers pay for the services rendered by DHL Express. You will be responsible for your own customer portfolio with an average yearly gross sales of approximately 20 million euro.

Your role

• Reduce the outstanding debt and make sure targets are met by providing the best possible customer service leading to high customer satisfaction.
• Analyze your customer portfolio based on different data streams and prioritize concrete actions.
• Perform root cause analysis to identify the issue and drive the resolution to ensure the issues do not appear again, and therefore the audit and payment processes will not be delayed.
• Solving customers' issues that affect our 'order to cash' process.
• Gain all the information needed, structuring, analyzing and clarifying it, in order to resolve the client's issues.
• Log, investigate and resolve billing inquiries.
• Apply a uniform approach respecting customer agreements and company guidelines.
• Connect the dots between various internal DHL functions such as pricing, billing, master data management, customer service and sales but also our systems and processes.
• Initiate process improvements where needed and take ownership for customer satisfaction.
• Proactive with digitalization, continuous improvement and development initiatives.
• Participate in direct or indirect departmental projects.
• Occasionally visit customers to meet your stakeholders face to face.
• Build strong relationships with stakeholders and manage these effectively.
• Report and present customer progress to different stakeholder levels within the organization.
• Country champion for a country we serve to coordinate and contribute in service performance review meetings with country finance management.
• Active and independent execution of customer / country on/off boarding.

Do you have what it takes?

We're looking for an EKAD Expert who combines strong analytical thinking with excellent customer orientation. You bring a solid academic background, proven project management and presentation skills, and the ability to manage large volumes of data confidently in MS Excel. You're a strong communicator who can build trust with demanding, international customers while showing empathy for their cultures. You know how to structure and prioritize complex work, aren't afraid to make decisions independently, and bring creative, out-of-the-box thinking to challenging issues — always with an eye on results and deadlines.

• Bachelor or Master degree, preferably in Finance, Sales, Business Analytics, or an associated field.
• 3 years' experience in a related field (e.g. finance, collections, sales, business analysis, customer service), including experience with multi-million portfolios and international, sensitive customers.
• Strong PC skills, particularly managing large volumes of data in MS Excel.
• Proven project management and presentation skills, including strong negotiation abilities.
• Strong verbal and written communication skills, with great customer orientation and attention to detail.
• Fluent in business English, with mastery of at least one other European language.

What's in it for you?

A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:

• A competitive salary, bonus incentives and a strong pension scheme.
• A wide range of employee benefits.
• A job in day shifts and no weekends.
• Availability of a wide range of training possibilities.
• RCS Grade L. Application of a Grow-in role pathway is optional in case a suitable candidate that immediately meets the job requirements and expectations cannot be found, as per Grow-in role policy.

Interested in this opportunity? Please send us your CV and motivational letter!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.